Frequently Asked Questions

Everything you need to know about crafting your beauty brand.

When will my order ship?

Most orders are processed within 1-2 business days. Once your order is on its way, you will receive a tracking number via email to monitor your delivery status.

Are your fragrance oils clean and safe?

Yes, all of our fragrance oils are phthalate-free, paraben-free, and vegan. We adhere to strict IFRA standards to ensure the highest quality and safety for your beauty and home products.

What is your return policy?

We offer a 30-day return policy on most unopened and unused items. Please note that certain raw materials and fragrance oils are final sale to ensure product integrity and safety.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

Can I get a discount for bulk orders?

Absolutely! We offer tiered wholesale pricing for makers and businesses. Discounts are automatically applied to your cart based on the quantity of items added.

How can I access SDS or COA documents?

Safety Data Sheets (SDS) and Certificates of Analysis (COA) are available for download directly on each individual product page under the 'Technical Documents' tab.